Salesforce.com | SAP Business One | Omnichannel

Salesforce.com

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A Platform to Centralize Creativity

digad’s Salesforce.com solutions maintain a targeted conversation amongst employees, customers and vendors on a single platform. Our customized solutions allows companies to start small and grow organically with best of breed apps and user optimization. Our System Blueprint process aligns the company’s marketing strategy with sales goals and empowering end users with KPIs.

Brands and retailers are challenged to sell into multiple sales channels while simultaneously managing the risk of over or under ordering product. Our custom KPIs measure business impact, reward employees and repeat successful campaigns. digad’s Salesforce.com CRM and Marketing solutions add significant value to the bottom line for brands with wholesale and omni-channel sales. Some standard business cases are:

    • Personalize brands through targeted marketing plans that captures customers.
    • Strategically position products to segmented buyers and allow reps to prioritize winning sales cycles.
    • Grow your sales team with simple on-boarding processes.
    • Forecast lots sizes more accurately with presales data and integrated demand planning.

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A focus on the Customer Journey

Acquire

Capture your prospects while enabling your field sales reps to close new business. The multi-dimensional platform centralizes your customer service team,facilitates an interactive marketing agenda and centralizes all customer facing activities. Our Salesforce.com solution understands the differences between B2B trade partner and direct B2C client relations. Educate your partners and clients with unique and personalized messaging.

 

digad’s B2B SalesForce.com configuration is equally connected to your marketing plan. We integrate your website and ERP platform with production and fulfillment activities to optimize order entry and supply chain visibility. Grow your team of reps, onboard new accounts and increase sales with SalesForce.com as your sales and marketing engine.

Engage

Data is richer when marketing tools are integrated to CRM and ERP platforms, allowing for less time, investment and effort spent on the wrong promotion. We segment your clients, refine market basket analysis and execute customer loyalty programs to enhance relationships with your best clients. By enabling each department with a unified strategy, marketing managers can execute campaigns, measure their returns and grow a knowledgeable database of analytics.

Support

A unified Salesforce.com platform offers insight to all critical aspects of the company’s operations. Real-time inventory, competitive pricing and order shipping status empowers reps and buyers with quality information. Customer service teams leverage a single version of fulfillment data and order history of wholesale clients. True to an omni-channel solution, wholesale clients can place order independently and still receive the human touch of customer service teams on a single B2B platform.

At digad, we believe the right system doesn’t position support as an afterthought, but instead, the core infrastructure to grow existing accounts, simplify the onboarding of new ones and process more orders efficiently. Furthermore, customer order history data supports future product development, better internal resource scheduling and optimizes your supply chain activities throughout the company.

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The Benefits of a Fully Integrated System

With more competition flooding the market, retailers search for relationships between their clients, products and competitors. New business units and global opportunities require your marketing, sales and designers to interact on the same information. A single set of data across all aspects of your business will remove interdepartmental barriers and facilitate a dynamic conversation with brands, retailers and shoppers. digad’s SalesForce.com solution is an agile solution with robust APIs to integrate a seamless flow of information from sales and marketing teams to the rest of the company.

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